Thank you for shopping at Shivneri Packaging Systems . We take pride in manufacturing and supplying high-quality packaging machinery and equipment.

Please read this Return and Refund Policy carefully before making a purchase. This policy applies to all products purchased directly through our website.

1. Return Window & Eligibility

Due to the industrial nature, size, and technical specifications of packaging machinery, returns are accepted strictly under the following conditions:

Timeframe: Return or replacement requests must be reported within 30 days of delivery.

Eligible Reasons: Returns are accepted only if the machine arrives damaged in transit, has a verified manufacturing defect, or if an incorrect model was delivered.

Machine Condition: The equipment must be unused, uninstalled, and in the same condition that you received it. It must remain in its original factory packaging with all included tools, manuals, accessories, cables, and documentation intact.

2. Non-Returnable Items

The following items cannot be returned or refunded:

Customized, made-to-order, or specially configured packaging machines.

Wear-and-tear parts, spare parts, sealing elements, blades, or consumable materials.

Equipment that has been modified, damaged due to improper electrical connection, mishandled, or operated contrary to the instruction manual.

3. How to Initiate a Return

If your machine arrives damaged or defective, please follow these steps:

Notify Us: Contact our support team within 30 days of delivery at dipakshekhare1@gmail.com or call us at  919823898153.

Provide Details: Include your Order Number, Tax Invoice, a description of the issue, and high-resolution photos or a video showing the defect or transit damage.

Technical Assessment: Our technical support team will evaluate the issue remotely. If necessary, a technician may be scheduled for inspection or an official Return Merchandise Authorization (RMA) will be issued.

4. Shipping and Restocking Fees

Defective or Damaged Products: If the return is due to transit damage or a manufacturing defect verified by our team, Shivneri Packaging Systems will arrange pickup and cover all freight and shipping costs.

Customer Remorse / Incompatible Orders: If a return is accepted for reasons other than our error, the buyer is responsible for all return freight/shipping charges. A 15% restocking fee will be deducted from the final refund to cover handling, inspection, and repackaging costs. (Note: If you do not charge this, change to: "We do not charge any restocking fee.")

5. Refund Process and Timeline

Inspection: Once your returned machinery is received at our facility, our engineers will inspect the machine to verify the issue and condition within 3 to 5 business days.

Approval: We will send you an email notification regarding the approval or rejection of your refund.

Processing: If approved, your refund will be processed to your original payment method (Bank Transfer / NEFT / RTGS / Card).

Credit Timeline: The refund amount will typically reflect in your bank account within 5 to 7 business days, depending on your financial institution.

6. Contact Information

For questions, technical support, or inquiries regarding our return policy, please contact us:

Business Name: Shivneri Packaging Systems

Operating Address: Bhosari, Pune, Maharashtra, India.

Gmail: dipakshekhare1@gmail.com

Phone / WhatsApp: 919823898153